SHIPPING INFORMATION
Our shipping costs are based on an item’s size and weight as well as the method of shipment. Our truck delivery must be to a physical street address. Items ordered together are not necessarily shipped simultaneously. If an item is back ordered, we will notify you by telephone or e-mail with an estimated delivery date.

Motor Freight:
Products that exceed the size limitations of UPS will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous United States. Motor freight charges shall only include delivery to the residential front door of the shipping address. Inside delivery may be arrange through a sales associate or customer service agent at Masterpiece Lighting, Inc for additional fees.

Freight Damage:
If your item has been damaged in shipment we will repair or replace that item at no cost to you. Please contact our customer service department by telephone or e-mail within 48 hours to obtain an RMA (Return Merchandise Authorization) number. Items without an RMA number will be returned to the customer and will not be processed. The easy to follow instructions for returning merchandise to Masterpiece Lighting, Inc. are written below. Reasonable shipping charges will be refunded upon inspection and only when damage is deemed to be freight damage. A repaired or replaced item will be shipped as soon as possible with no additional charges.

Broken Glass:
We do not consider an item with broken glass to be a damaged product. Please contact our customer service department by telephone or e-mail within 48 hours of receipt and we will ship you a replacement glass at no charge to you.

Wrong Item Shipped:
Given our priority with customer service, you can bet that we check and double check all items before they are shipped. In the unlikely event that you are accidentally shipped the wrong item, please contact our customer service department by telephone or e-mail within 48 hours of receipt to obtain an RMA number. Items without an RMA number will be returned to the customer and will not be processed. Please see below for instructions on returning merchandise to Masterpiece Lighting, Inc. After receipt and inspection of the product, all shipping charges will be refunded. The correct item will be shipped as soon as possible with no freight charges.

Warranty
Masterpiece Lighting, Inc. will honor all available manufacturer warranties still in effect covering manufacturer defects. We will repair or replace the defective item (except light bulbs) for one year from the date of purchase. Please contact our customer service department by telephone or e-mail for an RMA number. Items without an RMA number will be returned to the customer and will not be processed. Please see below for instructions on returning merchandise to Masterpiece Lighting, Inc. Reasonable shipping charges will be refunded upon inspection and only when damage is deemed to be a factory defect. A repaired or replaced item will be shipped as soon as possible with no additional charges.

Returning an Item
Before you return an item to us, you must first contact our customer service department by telephone or e-mail within the appropriate time frame. We will supply you with an RMA number and shipping instructions for return. Items without an RMA number will be returned to the customer and will not be processed. The RMA number will be used to ensure that you receive credit for your return. You must write the RMA number down on the returns form and include it with your item. If possible, include a copy of your e- mailed invoice as well.

Please pack the item in its original box. Be sure to pack such that all parts are included and the item will not be damaged during shipment. You must ship products to Masterpiece Lighting, Inc.by FedEx or UPS ground and make note of the tracking number. If you ship via USPS, insurance and delivery confirmation will be required. Please see our return policy for complete information on returns, refunds, and exchanges.

Color Accuracy
We have taken great care to present all colors as true to actual color as possible. However, computer monitors vary widely and we cannot guarantee that the color you see accurately portrays the true color of any item.

Pricing
We make every effort to ensure the accuracy of the information on our website. However, pricing errors may occur from time to time. We will correct any errors as soon we discover them. As a result, Masterpiece Lighting, Inc. reserves the right to not sell or ship any merchandise until an accurate price has been determined.

Confidential
Masterpiece Lighting, Inc. collects sales tax for all orders shipped within the state of Georgia. We do not charge sales tax on orders shipped to any other state.

Copyright
All content included on this website, such as text, graphics, logs, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Masterpiece Lighting, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this web site is the exclusive property of Masterpiece Lighting, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Masterpiece Lighting, Inc. or its software suppliers and protected by United States and international copyright laws.

Trademarks
Masterpiece Lighting, Inc. and other marks indicated on our site are registered trademarks of Masterpiece Lighting, Inc. or its subsidiaries, in the United States and other countries.