Shipping:

Masterpiece Lighting will ship orders within the 48 Continental United States. Insurance is not included with shipping. Expedited shipping and/or insurance is available by calling 1-877-431-LITE (5483) or emailing info@masterpiecelighting.com.

General:

Our shipping costs are based on an item’s size and weight as well as the method of shipment. Our truck delivery must be to a physical street address. Items ordered together are not necessarily shipped simultaneously. If an item is back ordered, we will notify you by telephone or e-mail with an estimated delivery date.

Motor Freight:

Products that exceed the size limitations of UPS will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous United States. Motor freight charges shall only include delivery to the residential front door of the shipping address. Inside delivery may be arrange through a sales associate or customer service agent at Masterpiece Lighting, Inc for additional fees.

Freight Damage:

If your item has been damaged in shipment we will repair or replace that item at no cost to you. Please contact our customer service department by telephone or e-mail within 48 hours to obtain an RMA (Return Merchandise Authorization) number. Items without an RMA number will be returned to the customer and will not be processed. The easy to follow instructions for returning merchandise to Masterpiece Lighting, Inc. are written below. Reasonable shipping charges will be refunded upon inspection and only when damage is deemed to be freight damage. A repaired or replaced item will be shipped as soon as possible with no additional charges.

Broken Glass:

We do not consider an item with broken glass to be a damaged product. Please contact our customer service department by telephone or e-mail within 48 hours of receipt and we will ship you a replacement glass at no charge to you.

Wrong Item Shipped:

Given our priority with customer service, you can bet that we check and double check all items before they are shipped. In the unlikely event that you are accidentally shipped the wrong item, please contact our customer service department by telephone or e-mail within 48 hours of receipt to obtain an RMA number. Items without an RMA number will be returned to the customer and will not be processed. Please see below for instructions on returning merchandise to Masterpiece Lighting, Inc. After receipt and inspection of the product, all shipping charges will be refunded. The correct item will be shipped as soon as possible with no freight charges.