Terms and Conditions

Shipping

General:

Our shipping costs are based on an item’s size and weight as well as the method of shipment. Company truck delivery must be to a physical street address. Items ordered together are not necessarily shipped simultaneously. If an item is back-ordered, we will notify you by telephone or e-mail with an estimated delivery date.  Masterpiece Lighting will ship orders within the 48 Continental United States. Insurance is not included with shipping charges. Expedited shipping and/or insurance is available by calling 404.897.9977 or emailing us at info@masterpiecelighting.com.

Motor Freight:

Products that exceed the size limitations of parcel package size limitations will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous United States. Motor freight charges shall only include delivery to the residential front door of the shipping address. Inside-delivery may be arranged through a sales associate or customer service agent at Masterpiece Lighting, Inc for additional fees.

Freight Damage:

If your item has been damaged in shipment we will repair or replace that item at no cost to you. Please contact our customer service department by telephone or email within 48 hours to obtain an RMA (Return Merchandise Authorization) number. Items without an RMA number will be returned to the customer and will not be processed. The easy to follow instructions for returning merchandise to Masterpiece Lighting, Inc. are written below. Reasonable shipping charges will be refunded upon inspection and only when damage is deemed to be freight-related damage. A repaired or replaced item will be shipped as soon as possible, with no additional charges.

Broken Glass:

We do not consider an item with broken glass to be a damaged product. Please contact our customer service department by telephone or email within 48 hours of receipt and we will ship you a replacement glass at no charge to you.

Incorrect Item Shipped:

Given our priority with customer service, we check and double-check all items before they are shipped. In the unlikely event that you are accidentally shipped an incorrect item, please contact our customer service department by telephone or email within 48 hours of receipt to obtain an RMA number. Items without an RMA number will be returned to the customer and will not be processed. Please see below for instructions on returning merchandise to Masterpiece Lighting, Inc. After receipt and inspection of the product, all shipping charges will be refunded. The correct item will be shipped as soon as possible with no freight charges.

Warranty

Masterpiece Lighting, Inc. will honor all available manufacturer warranties still in effect covering manufacturer defects. We will repair or replace the defective item (except light bulbs) for one year from the date of purchase. Please contact our customer service department by telephone or e-mail for an RMA number. Items without an RMA number will be returned to the customer and will not be processed. Please see below for instructions on returning merchandise to Masterpiece Lighting, Inc. Reasonable shipping charges will be refunded upon inspection and only when damage is deemed to be a factory defect. A repaired or replaced item will be shipped as soon as possible with no additional charges.

Color Accuracy:

We have taken great care to present all colors as true to actual color as possible. However, computer monitors and mobile device screens vary and we cannot guarantee that the color you see accurately portrays the true color of any item.

Pricing:

We make every effort to ensure the accuracy of the information on our website. However, pricing errors may occur. We will correct any errors as soon as we discover them. Masterpiece Lighting, Inc. reserves the right to not sell or ship any merchandise until an accurate price has been determined.

Returning an Item

Masterpiece Lighting, Inc stands behind our products and guarantee your satisfaction with every order. A 30% restocking fee will apply to custom special orders. All return requests must be requested within 30 days of your purchase (shipped date).  Products must be returned never installed, and in the original packaging. Return shipping is not included and is the customer’s responsibility.

 

THE FOLLOWING ITEMS QUALIFY FOR A RETURN:

 

  • Merchandise that has not been removed from its original packing.
  • Defective merchandise.
  • Merchandise that was incorrectly packed or not shipped correctly.
  • Merchandise that has not been installed.

 

We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. Masterpiece Lighting is not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.

 

EXCEPTIONS:

 

  • Clearance sale items will be marked as such, and do not qualify for returns.
  • Returns can only be made within 30 days of receiving your product(s).
  • Exchanges can only be made within 30 days of receiving your product(s).
  • All returns must be over $15 in total value. Any return for less than this total amount is permitted.
  • Merchandise must have not been damaged in freight transit.
  • Some items Masterpiece Lighting, Inc. sells are not available in our web catalog but can be purchased over the phone. If you purchase a special order item by contacting or calling our toll-free number it may not be returnable or may be subject to a restocking fee. When you call, a sales associate will notify you of any applicable return charges. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.

 

GENERAL:

Returns and refunds will be honored for items purchased from Masterpiece Lighting, Inc. only. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects.

 

You may also cancel items that have not been shipped. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a return request.

 

RETURNS VIA MAIL:

 

Follow the simple directions below to make your return by mail:

 

Contact our returns department by telephone to process your return and receive an RGA (return goods authorization) number. Once you have set up your return by phone you will be e-mailed an RGA number within 5 business days. Along with this return number, you will receive a ship-to address where you must send your merchandise. Be sure to include your RGA number with your merchandise on the shipping label. This number will be used to guarantee you receive your credit. 

 

Note: If you return a product to us without an RGA number, your return could be subject to additional restocking fees or your refund refused.

 

Include all original packing materials, manuals, and accessories with the product to avoid additional fees. It is recommended to return products in an outer protective box to ensure the protection of original packaging materials.

 

We recommend items be returned via UPS, FedEx or insured parcel post for proof of delivery and tracking.

 

Please be certain that items are secure in their packaging so damage does not occur while they are in transit back.

 

You are responsible for all freight charges. You will be credited reasonable and customary freight charges relevant to that item if the product is defective or the wrong item was shipped.

 

Items received past the return period plus reasonable shipping time will not be processed. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be returned to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.

 

Privacy 

 

Last Updated on March 5. 2020 This privacy policy is effective immediately.

 

Masterpiece Lighting fully respects your rights to privacy and utilizes the procedures below with respect to any information we receive or obtain about the users of our website.

 

Email

We do not share any information you provide to us, including your email and mailing addresses, with any companies outside Masterpiece Lighting, its subsidiaries, affiliates, or necessary payment processors.

About Cookies

When you visit the Masterpiece Lighting website, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookie.

 

Cookies enable this website to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your professional needs.

 

Additional Information

In order to fulfill licensing transactions or provide service to you as a customer of Masterpiece Lighting, we may require you to provide certain information to us. Common items may include but are not restricted to, your name, address, phone number and credit card number.

 

By providing Masterpiece Lighting with this information, you are agreeing to allow us to utilize this information to complete all transactions you request through this website, or via telephone, and to disclose that information and details of all such transactions to Masterpiece Lighting’s various locations, subsidiaries, affiliates, and any necessary payment processors.

 

If at any time you believe that Masterpiece Lighting has not followed the above policy, or if you would like your information to be removed from our system, please contact us via telephone or email (info@masterpiecelighting.com).  We will make reasonable efforts to assess and correct any problem.

 

Confidentiality:

Masterpiece Lighting, Inc. collects sales tax for all orders shipped within the state of Georgia. We do not charge sales tax on orders shipped to any other state.

 

Copyright:

All content included on this website, such as text, graphics, logs, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Masterpiece Lighting, Inc. or its content suppliers and protected by the United States and international copyright laws. The compilation of all content on this web site is the exclusive property of Masterpiece Lighting, Inc. and protected by the U.S. and international copyright laws. All software used on this site is the property of Masterpiece Lighting, Inc. or its software suppliers and protected by the United States and international copyright laws.

 

Trademarks:

Masterpiece Lighting, Inc. and other marks indicated on our site are registered trademarks of Masterpiece Lighting, Inc. or its subsidiaries, in the United States and other countries.